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Information × Registration Number 2103U000262, Article popup.category Стаття Title popup.author popup.publication 01-01-2003 popup.source_user Сумський державний університет popup.source http://essuir.sumdu.edu.ua/handle/123456789/10654 popup.publisher Видавництво СумДУ Description This study investigates how four and five star hotels in the South-Aegean Region develop and maintain quality culture. Further, to reviewing previous research on developing and maintaining quality culture in organizations, data were collected via a questionnaire from 31 hotels and analyzed by using correlation and multi-regression statistical techniques. The findings of the study indicate that the success of developing and maintaining a quality culture in a hotel depends very much on the existing culture of the hotel and the ability of the management team. It is therefore essential for hotel organizations to possess universal quality culture values and have a professional management team if they are to compete and prosper. Following the Total Quality Management approach can help hotel groups to create and implement these values. However, organization culture should have appropriate components for a successful Total Quality Management implementation. When you are citing the document, use the following link http://essuir.sumdu.edu.ua/handle/123456789/10654 popup.nrat_date 2025-03-31 Close