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Information × Registration Number 2122U006304, Article popup.category Препринт Title Automation of service management for residents based on Salesforce Platform (AI translated) popup.author Matrunych OlenaMatrunych Olena popup.publication 01-01-2022 popup.source_user Український католицький університет popup.source https://hdl.handle.net/20.500.14570/4414 popup.publisher Description At a time when the world is experiencing an era of digital transformation, huge industries such as manufacturing, healthcare, education, retail and real estate are becoming digital. To stay competitive, businesses need to modernize and automate their processes and services. In particular, property management companies need to transform their processes such as lease and account management, resident service and maintenance management. The first two areas are already primarily digitized, while there are still services with a need to order them via phone call or personal request. When something breaks in the house, quite a lengthy process of choosing a repairman is expected, including searching for a suitable candidate, feedback overview, and then calling to order the service. And if there is a breakdown in a rented apartment in a new city, where all the repair services are unknown, it causes great difficulties and results in significant efforts. The purpose of this work is to solve this business problem and improve the experience of residents using the services of a property management company. To achieve this goal, a solution for resident management was established and a prototype of an automated service management system for residents based on the Salesforce platform was proposed. popup.nrat_date 2025-11-05 Close