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Information × Registration Number 0204U005326, 0104U004474 , R & D reports Title Elaboration of the guidelines concerning definition of yardsticks of an estimation of quality of granting of administrative services by organs of state power with allowance for of experience of other countries in this field popup.stage_title Head Timoschuk V.P., Registration Date 10-06-2004 Organization Center of political-legal reforms popup.description2 The guidelines concerning definition of yardsticks of estimation of quality of granting of administrative services by organs of state authorities in particular are designed: - the definition of a category "yardstick of an estimation of quality of granting of administrative services" and its ratio with a category "the standards of granting of administrative services" is offered; - the experience of foreign countries (Great Britain, Canada, USA and Finland) concerning the forms and yardsticks of an estimation of quality of granting of administrative services is parsed; - the list of yardsticks of an estimation of quality of granting of administrative services is offered, which one actuates such yardsticks as availability, convenience, openness, respect of the person, timeliness, payment, professionalism, productivity. Each of these yardsticks is described by the conforming parameters, including right of positive and negative estimation of granting of administrative services on each of yardsticks; - the proposals concerning legal settling of an estimation of quality of granting of administrative services are formulated.5635 Product Description popup.authors popup.nrat_date 2020-04-02 Close