Search academic texts

Information × Registration Number 0219U100529, 0118U100281 , R & D reports Title Assessment of the quality of service of visitors to district centers for the provision of administrative services and the identification of priority areas for improving their work by sociological methods. popup.stage_title Head Zаlizniak Hanna M., Registration Date 19-02-2019 Organization Municipal Research Institution "City Development Institute" popup.description2  Object of research: consumers of administrative services of district centers providing administrative services of the city of Kyiv. Purpose: analysis of the quality assessment of the provision of administrative services to administrative service centers on the basis of public opinion polls of consumers of these services in order to identify the most problematic places for improving their quality and provide a comparative analysis of the effectiveness of the centers of provision of administrative services. The result of the works: a report on research work, which includes information on the assessment of the quality of service of visitors to district centers for the provision of administrative services and the identification of priority areas for improving their work in each of the Centers for the provision of administrative services in the capital. The novelty of the work is to conduct a sociological assessment of the quality of administrative services provision in 13 TsNAPAs of Kyiv on the basis of the developed methodology and standardized criteria, a comparative analysis on the determined indicators of quality assessments of visitors service and ways to improve their work. Product Description popup.authors popup.nrat_date 2020-04-02 Close