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Information × Registration Number 0219U100745, 0118U100330 , R & D reports Title Development of the system for evaluating the activities of the departments (centers) providing administrative services of district administrations in the city of Kyiv on the status of implementation of individual development plans popup.stage_title Head Petrenko Igor М., Кандидат економічних наук Registration Date 07-03-2019 Organization Municipal Research Institution "City Development Institute" popup.description2  Object of research: the sphere of providing administrative services. Purpose: ensuring the continuous development of departments (centers) providing administrative services and providing the highest quality service to citizens through the development and implementation of a system for evaluating the activities of these departments as the implementation of individual development plans. The result of the work: an analytical note that includes information on the current state of the provision of administrative services in Kyiv, the existing practice of assessing the quality of administrative services provided in Kyiv, domestic and foreign experience in evaluating the quality of service delivery to consumers, a system for evaluating activities district CPAS. The novelty of the work is that the developed system of evaluation of the activity of the departments / departments (centers) providing administrative services allows to provide complete and objective internal evaluation to stimulate the activity to improve the quality of service to service users. Product Description popup.authors popup.nrat_date 2020-04-02 Close