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Information × Registration Number 0220U103423, 0119U103051 , R & D reports Title Assessment of the quality of service of the visitors of the centers of administrative services of the city of Kiev and determination of priority directions of improvement of work by the method of sociology popup.stage_title Head Zalizniak Hanna M., Кандидат економічних наук Registration Date 01-10-2020 Organization Municipal Research Institution "City Development Institute" popup.description2 Object of research: consumers of administrative services of district centers providing administrative services of the city of Kyiv. Purpose: analysis of the quality assessment of the provision of administrative services to administrative service centers on the basis of public opinion polls of consumers of these services in order to identify the most problematic places for improving their quality and provide a comparative analysis of the effectiveness of the centers of provision of administrative services. The result of the works: a report on research work, which includes information on the assessment of the quality of service of visitors to district centers for the provision of administrative services and the identification of priority areas for improving their work in each of the Centers for the provision of administrative services in the capital. The novelty of the work is to conduct a sociological assessment of the quality of administrative services in 15 centers of administrative services in Kyiv on the basis of developed methods and standardized criteria, a comparative analysis of certain indicators of quality of visitor service and identified ways to improve their work. Product Description popup.authors popup.nrat_date 2021-03-17 Close