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Information × Registration Number 0221U106338, 0121U112348 , R & D reports Title Assessment of the quality of service of the visitors of the centers of administrative services of the city of Kiev and determination of priority directions of improvement of work by the method of sociology popup.stage_title Head Zalizniak Hanna М., Кандидат економічних наук Registration Date 29-11-2021 Organization Municipal research institution "Research institute of social and economic development of the city" popup.description2  The object of research is consumers of administrative services of district Centers for administrative services of the city of Kyiv. Purpose: analysis of the assessment of the quality of administrative services of CNAPs based on public opinion polls of consumers of these services in order to identify the most problematic places to improve their quality and provide a comparative analysis of the effectiveness of CNAPs. Research methods are based on the principles of systems analysis, a set of general and special sociological research approaches. The report presents the results of a public opinion poll of visitors to the CNAPs of Kyiv on the process of providing, managing administrative services, as well as assessing the quality of administrative services in general and with additional indicators in accordance with strategic and operational goals and objectives of the study; Based on the results of a quantitative sociological survey, a content-comparative analysis of the assessment of the quality of administrative services provided by the CNAPs of Kyiv for 2020 and in comparison with the indicators of 2019 and 2018 was carried out. The novelty of the work is to conduct a sociological assessment of the quality of administrative services in 15 CNAPs in Kyiv based on the developed methodology and standardized criteria, a comparative analysis of certain indicators of quality of visitor service and identified ways to improve their work (in 2018, 13 CNAPs were studied). city, from 2019 to the study added branches of Podolsk and Solomyansky CNAP). Product Description popup.authors popup.nrat_date 2021-11-29 Close