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Information × Registration Number 0225U001987, (0124U003240) , R & D reports Title Assessment of the quality of service for visitors to the centers for the provision of administrative services of the city of Kyiv, identification of priority areas for improving the work by the method of sociology and prospects for the development of centers for the provision of administrative services in the city of Kyiv under martial law and post-war reconstruction popup.stage_title Оцінка якості обслуговування відвідувачів центрів надання адміністративних послуг міста Києва, визначення пріоритетних напрямів покращення роботи методом соціології та перспектив розвитку центрів надання адміністративних послуг в місті Києві в умовах воєнного стану та повоєнного відновлення Head Pavlovskyi Serhii A., д.мед.н., професор Registration Date 13-02-2025 Organization Municipal research institution "Research institute of social and economic development of the city" popup.description1 Ensuring a high level of quality of administrative services, in accordance with the needs and requests of residents of the capital. Ensuring a high level of service and visitor satisfaction. popup.description2  For seven years in a row, since 2018, the Research Department of Sociological Research, Monitoring, Evaluation and Gender Integration of the Kyiv Research Institute for Social Studies has been monitoring the success of the ASCs in the capital of Ukraine. The sociological indicators, criteria and indicators that characterise various aspects of the quality of administrative service delivery developed, adapted and tested in monitoring studies allow measuring trends, changes and efficiency of administrative service delivery and the effectiveness of interaction between ASCs and citizens. The research results obtained from year to year are a clear confirmation that responding to targeted recommendations, understanding the growing demands of customers for certain criteria and awareness of the quality assessment of a particular indicator in the ASC functioning system allows for the improvement of the institution's performance, and thus the improvement of the quality of service delivery and the level of satisfaction of its visitors. Taking into account the results of the 2023 and 2024 surveys, it can be stated that the quality of service is maintained at a high level. The system for assessing the quality of administrative services provided by ASCs, proposed by the researchers of the Research Institute for Sociological Research, Monitoring, Evaluation and Gender Integration, represents both the overall level of satisfaction of the population of Kyiv with the quality of administrative services received, the level of satisfaction with certain aspects of administrative services, and allows identifying problems in the ASCs' activities, as well as the risks that ASCs may face. Product Description popup.authors Butkivska Tetiana V. Zahoruiko Tetiana Yu. Malynko Nadiia V. popup.nrat_date 2025-02-13 Close