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Information × Registration Number 2107U001001, Article popup.category Thesis Title popup.author popup.publication 01-01-2007 popup.source_user Сумський державний університет popup.source http://essuir.sumdu.edu.ua/handle/123456789/60708 popup.publisher Українська академія банківської справи Національного банку України Description This paper presents and examines a new approach for developing valueadding services. These services are based on customer processes and the usage of intelligent documents to provide added value to the customers. Intelligent documents are appropriate means to support customer processes. The Web Mailbox is an element of a comprehensive concept for serving customer needs. Intelligent documents will not replace the individual consultation within this process but will support and strengthen the bank’s relationship to its customers significantly. popup.nrat_date 2025-05-12 Close