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Registration Number

0316U004089, 0116U005686 , R & D reports

Title

Development of the national standard concerning of guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011

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Переклад (ідентичний (для опублікування)) міжнародних стандартів, оформлення проектів національних стандартів, доопрацювання проектів стандартів з урахуванням коментарів заінтересованих сторін, погодження проектів і подання їх справ на технічну перевірку і прийняття

Head

Pleskach Valentyna,

Registration Date

29-12-2016

Organization

Ukrainian State Research Institute of technology of goods and money turnover, financial and stock markets

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As the result of the realized work the draft of the national standard was created. It provides guidelines for integration of the quality management system (QMS) and service management system (SMS) and is applicable not only for IT services but also for any services in general. Implementation of this standard in any field of economic activity will be the real contribution to the development of the e-document and information management and will improve the efficiency of economic activity in general . This standard was created by translation to replace the corresponding national standard adopted by acknowledgement, it will allow to avoid of different interpretations of standards' regulations by users.

Product Description

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Олексюк Лілія Віталіївна

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2020-04-02