Registration Number
0221U103631,
0118U007215
, R & D reports
Title
Development of a comprehensive nutrition program of the population of Kharkiv region
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Head
Tereshkin Oleg G,
Registration Date
23-02-2021
Organization
Kharkiv State University of Food Technology and Trade
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The object of research - industry documentation, standards of customer service in accommodation. The subject of research - service in accommodation facilities. Place of implementation - hotel facilities. The purpose of the work is to develop standards of customer service in accommodation facilities. Expected results - research of European standards, review of regulatory documents of the industry and development of new regulatory industry documentation. Type of product - draft recommendations of service standards, interim report, final report. Implementation document - standards, orders, interim report, final report, act of implementation in the educational process. Proposals for the formation of the mission and the concept of the hotel accommodation facilities are presented. The essence and features of hotel services are given. It is proved that in the conditions of competition hotel establishments constantly carry out work on improvement of quality of rendering of services to consumers. The project of standards of service of consumers in means of accommodation is developed and actions for introduction of results of research in educational process are carried out.
Product Description
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Balatska Natalia Yu
Brykova Tatiana M
Varypaieva Liudmyla M
Davydova Oksana Yu
Dub Volodymyr V
Kalienik Kseniia V
Kononenko Tetiana P
Malyuk Lyudmila P
Polstiana Nadiia V
Skrynnik Viktoriia I
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2021-02-23
