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Information × Registration Number 0124U002034, R & D request Title Improving the economic efficiency of passenger transportation through service quality management Head Dobryk Liliya O., Кандидат економічних наук Registration Date 26-02-2024 Organization Ukrainian State University of Science and Technologies popup.description1 The purpose of this study is to identify and implement strategies and methods for managing the quality of services in the field of passenger transportation in order to improve the economic efficiency of this sector The relevance of the study is due to a number of factors. First, the growing competition in the passenger transportation industry requires companies to provide high-quality services to ensure their competitiveness. Secondly, improving the quality of service can lead to increased customer satisfaction and attract new passengers. Thirdly, effective quality management can help optimise costs and increase productivity, which in turn will lead to an increase in the economic efficiency of passenger transportation. The relevance of this topic is also based on the rapid development of technology and changes in consumer preferences. The introduction of innovations and the use of modern technologies in passenger transportation can significantly improve the quality of service and help optimise the system. Improving the quality of service is becoming a key factor in attracting and retaining customers in an increasingly competitive passenger transport industry, which helps to increase demand and improve economic efficiency. In addition, service quality management helps to identify and correct possible mismatches between customer expectations and actual service quality, leading to increased customer satisfaction and loyalty. Effective quality management helps to stabilise the operation of the passenger transport system, making it more resilient to changes in the economic environment and ensuring the sustainability of the industry popup.nrat_date 2024-12-09 Close