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Інформація × Реєстраційний номер 2125U002404, Матеріали видань та локальних репозитаріїв Категорія Стаття Назва роботи Customer Knowledge Management in Enterprise Software Development Companies: Organizational, Human and Technological Perspective Автор Khosravi A.Rajabzadeh M.Залога Вільям ОлександровичZaloha Viliam OleksandrovychDyadyura I. Дата публікації 21-03-2025 Постачальник інформації Сумський державний університет Першоджерело https://essuir.sumdu.edu.ua/handle/123456789/98624 Видання Sciendo Опис In this study, Knowledge-Based View (KBV) and Theory of Technology in a Generic Customer Knowledge Management (CKM) Framework were assimilated to demonstrate the Organizational, Human and Technological antecedent factors that enable CKM processes to improve software product quality. A Theoretical CKM Framework was developed by extracting Human, Organizational and Technological factors from the literature, then, the “Technique for Order of Preference by Similarity to Ideal Solution” (TOPSIS) Multi-Criteria Decision Making (MCDM) method was applied to find the importance level of factors to CKM development in software companies. The weight and priority of factors were determined by 31 experts in enterprise software development companies. The results show that, from an expert viewpoint, CKM antecedent factors are categorized into high priority and low priority groups. Organizational factors such as “Customer Involvement”, “Customer-Centric Culture” and “CKM Strategy Development” are high priority. Додано в НРАТ 2026-04-02 Закрити